FAQs
Orders and Products
What kind of products does KinmelEZ sell?
We specialize in authentic Nepali and Indian grocery items, puja (worship) essentials, and select electronics – all delivered to your doorstep in the U.S.
Are your products authentic and imported?
Yes! We source our groceries and worship items directly from trusted suppliers in Nepal and India to ensure authenticity and quality.
How do I place an order?
Simply browse our store, add your favorite items to the cart, and proceed to checkout. You can pay using major debit/credit cards or other available payment options.
Can I change or cancel my order after placing it?
You can request changes or cancellations within 2 hours of placing the order. Please contact us immediately via our support email or chat.
Shipping & Delivery
Where do you deliver?
We currently ship across the United States.
How long does delivery take?
Orders are typically delivered within 3–7 business days. Delivery times may vary based on your location.
Do you offer free shipping?
Yes, we offer free shipping on orders over $40. For orders under $40, a standard shipping fee applies.
Can I track my order?
Yes! You will receive a tracking link via email once your order is shipped.
Payments & Returns
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment gateways.
Is it safe to shop on KinmelEZ?
Absolutely! Our website uses SSL encryption and secure checkout to keep your data safe.
What is your return policy?
We accept returns within 7 days of delivery for unopened non-perishable items. Perishable food and used puja items are not returnable.
What if I received a damaged or wrong item?
We're sorry! Please contact us within 48 hours of delivery with a photo, and we'll sort it out with a refund or replacement.
Support & Contact
How can I contact customer support?
You can reach us at support@kinmelez.com or use the chat feature on our website for quick help.
Do you have a physical store?
Currently, KinmelEZ is an online-only store. This helps us keep prices low and serve customers nationwide.
Puja Items & Electronics
Do you sell puja kits for festivals like Dashain, Tihar, or Diwali?
Yes, we offer ready-made puja kits and individual items for major Hindu festivals. Check our Seasonal Specials section!
Are your electronics suitable for use in the U.S.?
Yes, all electronics sold on KinmelEZ are U.S. compatible unless otherwise mentioned.
Can I request a special item that's not listed?
We’d love to hear from you! Contact us with your request, and we’ll do our best to source it.