Overview

At KinmelEZ, we strive to provide the best quality products and customer service. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Refunds

You may be eligible for a refund if:

Products Arrived Damaged: If any of the products you received are damaged or spoiled upon arrival, please contact us immediately.

Incorrect Products: If you receive a different product than what you ordered, we will arrange for a replacement or a refund.

Missing Products: If an item is missing from your order, please let us know, and we will investigate the issue and either send you the missing item or issue a refund.

Conditions for Refunds

To qualify for a refund, please ensure that:

Notification Period: You contact us within 24 hours of receiving your order.

Proof of Purchase: Provide your order number and a receipt or proof of purchase.

Evidence of Issue: For damaged or incorrect products, please provide a photo of the item(s) along with your request.

Refund Process

Contact Us: Reach out to our customer service team at [Customer Service Email/Phone Number].

Review: Our team will review your request and may contact you for further information.

Approval: Once your request is approved, we will process your refund. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Refund Method

Refunds will be issued to the original payment method used during the purchase. If you paid via credit card, refunds will be sent to the card-issuing bank within 5-7 business days of receipt of the returned item or issue approval. If you have not received a credit after 10 business days, please contact your bank or credit card company.

Non-Refundable Items

The following items are non-refundable:

Perishable Goods: Items such as fresh produce, dairy, and meat products are non-refundable unless they arrive damaged or spoiled.

Gift Cards: Gift card purchases are final and non-refundable.

Sale Items: Items purchased during a sale or with a discount code may not be eligible for a refund.

Cancellations

Orders can be canceled before they are dispatched for delivery. Once an order is shipped, it cannot be canceled and must be processed as a return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us with details of the issue.

Contact Information

For any questions or concerns about our refund policy, please contact us:

Email: support@kinmelez.com

Phone: +1 (508) 257-1637

Address: 8 Craine Street, Billerica, Massachusetts

We appreciate your understanding and cooperation in making your shopping experience with KinmelEZ a pleasant one.